Terms of Service ("Terms")

Last updated: October 17, 2024

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the www.finiship.com website (the "Service") operated by Finiship ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Payment

When using the Service and at the time of sale, you will be billed on your credit or debit card provided to the Service. The Service shall charge you based on the details provided when a label is created.

The courier will charge us based on actual details as determined by their systems, lasers, scales, dimensional weight, history of the tracking ID, etc. The courier notifies us when there is a discrepancy. If there is a discrepany from data during label creation utilizing the Service or if your shipment incurs surcharges such as courier pick up surcharge, dimensional weight assessment, or extended delivery area surcharges, the courier charges us these additional surcharges. We always immediately pay these fees/surcharges to protect your shipment and guarantee no issues arise due to non-payment.

We automatically, and without prior approval from you, charge the payment method or card on your billing profile for any and all additional fees not accounted for during the initial creation of the label based on the details provided by the courier.

Refund

Users of the Finiship portal may cancel any paid and/or unused shipping label and request for a refund prior to that shipping label being processed by courier. As long as shipping label has not been processed, Finiship will issue refund to user's original form of payment within five (5) business days. A label that has already been processed by the courier is unable to be refunded as Finiship cannot make claim on this amount with courtier. If a label has been previously refunded, Finiship cannot issue another refund.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Finiship.

Finiship has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Finiship shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Label Cancellation for Refund

If for whatever reason you would like to cancel your label request and receive a refund, we will be happy to do so as long as the label has not been scanned and/or package accepted by the courier. All you have to do is send us an email or message us with the tracking ID you would like canceled and the amount you were charged. We will immediately process your request for a full refund and confirm once completed in a reply back to you.

Data Collection and Privacy

Your use of the Service is also governed by our Privacy Policy, which details how we collect, use, and protect your personal data, including the information collected through our Shopify app. By using the Service, you consent to the collection and handling of your data in accordance with our Privacy Policy. Please review the Privacy Policy for more information.

Governing Law

These Terms shall be governed and construed in accordance with the laws of District Of Columbia, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.